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Customer value generation in banking : the Zurich model of customer-centricity
Stefan R. Thallmaier's investigation enables mass customization businesses to better understand how co-design increases customers' value perception. He focuses on the increasing proliferation of service channels (online, mobile and in-store) and digital media (toolkits, social media and live help) at the co-design interface. Based on qualitative and quantitative research, the author examines ho…
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- ISBN/ISSN
- 9783319199382
- Collation
- xxii, 195 pages
- Series Title
- -
- Call Number
- 658.812
Physicochemical Theory of Effective Stress in Soils
Teori tegangan efektif yang dikembangkan oleh K. Terzaghi pada awal tahun 1920-an meletakkan dasar-dasar mekanika tanah modern. Menurut teori ini, semua perubahan pada tanah berhubungan dengan tegangan gravitasi eksternal (σ ) yang disalurkan ke kerangka tanah, yaitu tegangan efektif, yang dapat ditemukan dari persamaan ′ ′ σ = σ - u, di mana σ adalah tegangan total dan u adalah teganga…
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- ISBN/ISSN
- 978-3-319-20639-4
- Collation
- -
- Series Title
- Briefs in Earth Sciences (BRIEFSEARTH)
- Call Number
- 624.176 OSI p
Physical Examination of the Shoulder; An Evidence-Based Approach
Diagnosis dan pengobatan yang tepat untuk berbagai penyakit fisik yang dibawa pasien ke penyedia layanan kesehatan bergantung pada anamnesis dan pemeriksaan fisik yang akurat dan efisien. Hal ini tidak pernah lebih penting daripada evaluasi gejala yang berkaitan dengan bahu, salah satu yang paling rumit dari semua keajaiban bioteknologi tubuh manusia, dan salah satu sumber keluhan pasien yang p…
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- ISBN/ISSN
- 978-1-4939-2593-3
- Collation
- -
- Series Title
- -
- Call Number
- 611.97
Physical Biology of Proteins and Peptides; Theory, Experiment, and Simulation
Pendekatan interdisipliner muncul sebagai metodologi yang menjanjikan untuk memahami sistem biologis yang relevan pada skala spasial dan temporal yang berbeda. Karena kompleksitas struktural dan dinamis yang ditemukan dalam sistem-sistem ini, konsepsi tradisional tentang prinsip-prinsip yang mengatur perilaku organisme hidup telah ditantang. Oleh karena itu, untuk mengatasi teka-teki ilmiah bes…
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- ISBN/ISSN
- 978-3-319-21687-4
- Collation
- -
- Series Title
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- Call Number
- 572.65 QUI p
Physical Asset Management; With an Introduction to ISO 55000
Manajemen aset fisik adalah manajemen aset tetap seperti mesin, kendaraan, peralatan, pabrik, bangunan, dan infrastruktur. Buku ini menyajikan pendekatan sistematis terhadap pengelolaan aset-aset tersebut mulai dari konsep hingga penghapusan. Buku ini secara khusus mengacu pada seri standar manajemen aset ISO 55000. Buku ini dirancang agar sesuai sebagai: - Buku teks untuk mata kuliah manajemen…
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- ISBN/ISSN
- 978-3-319-14777-2
- Collation
- -
- Series Title
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- Call Number
- 658.4013 HAS p
A Companion to Juan Rulfo
A comprehensive study of the Mexican writer considered one of the finest novelists and short-story writers in 20th-century Latin America.
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- ISBN/ISSN
- 9781782048206
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- -
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A Diary in America With Remarks on its Institutions
Captain Frederick Marryat (1792–1848) was a distinguished naval officer, today best remembered as a novelist (particularly of stories for children), often drawing on his own experiences. He also edited a radical journal, and wrote non-fiction, including an attack on press-gangs, which damaged his career. He spent 1837 and 1838 travelling in North America, publishing his impressions in this un…
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- ISBN/ISSN
- 9781139058711
- Collation
- -
- Series Title
- Cambridge Library Collection - North American History
- Call Number
- -
A Companion to Javier Marías
This book provides the most comprehensive study to date of the full range of Marías' writing, including discussion and analysis of his literary and intellectual formation, his development as a novelist and short story writer, and his unique perspective offered in nearly twenty-five years of newspaper columns on topics ranging from religion to football. Above all, Marías is examined as a write…
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- ISBN/ISSN
- 9781846159909
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- -
Cutaneous haptic feedback in robotic teleoperation
This work addresses the challenge of providing effective cutaneous haptic feedback in robotic teleoperation, with the objective of achieving the highest degree of transparency whilst guaranteeing the stability of the considered systems. On the one hand, it evaluates teleoperation systems that provide only cutaneous cues to the operator, thus guaranteeing the highest degree of safety. This cutan…
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- ISBN/ISSN
- 9783319254579
- Collation
- -
- Series Title
- -
- Call Number
- 004
A Companion to Henslowe's Diary
Henslowe's 'diary' is a unique source of information about the day-to-day running of the Elizabethan repertory theatre. Philip Henslowe, a theatrical entrepreneur, kept records of his financial dealings with London companies and actors from 1592–1604. The diary itself is difficult to decipher. Neil Carson's analysis is based on a much more thorough correlation of Henslowe's entries than has b…
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- ISBN/ISSN
- 9780511554162
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- -
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