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Customer value generation in banking : the Zurich model of customer-centricity
Stefan R. Thallmaier's investigation enables mass customization businesses to better understand how co-design increases customers' value perception. He focuses on the increasing proliferation of service channels (online, mobile and in-store) and digital media (toolkits, social media and live help) at the co-design interface. Based on qualitative and quantitative research, the author examines ho…
- Edition
- -
- ISBN/ISSN
- 9783319199382
- Collation
- xxii, 195 pages
- Series Title
- -
- Call Number
- 658.812
Physical Biology of Proteins and Peptides; Theory, Experiment, and Simulation
Pendekatan interdisipliner muncul sebagai metodologi yang menjanjikan untuk memahami sistem biologis yang relevan pada skala spasial dan temporal yang berbeda. Karena kompleksitas struktural dan dinamis yang ditemukan dalam sistem-sistem ini, konsepsi tradisional tentang prinsip-prinsip yang mengatur perilaku organisme hidup telah ditantang. Oleh karena itu, untuk mengatasi teka-teki ilmiah bes…
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- -
- ISBN/ISSN
- 978-3-319-21687-4
- Collation
- -
- Series Title
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- Call Number
- 572.65 QUI p
Photorefractive Optoelectronic Tweezers and Their Applications
Cahaya tidak hanya merupakan perwujudan keindahan alam, namun juga merupakan alat serbaguna dan bebas kontak untuk mempengaruhi partikel kecil berskala mikro dan nano. Sejak penemuan bahwa cahaya dapat memberikan gaya kecil pada objek mikroskopis lebih dari 40 tahun yang lalu, bidang manipulasi mikro optik telah menyediakan perangkat yang matang berupa perangkap optik atau pinset optik. Saat in…
- Edition
- Michael Esseling
- ISBN/ISSN
- 978-3-319-09318-5
- Collation
- -
- Series Title
- Theses
- Call Number
- 621.36 ESS p
Cyanobacteria for bioremediation of wastewaters
This book reflects the use of cyanobacteria for the bioremediation of wastewater through different mechanisms and pathways of transformation and transfer of hazardous substances from one medium to another. The application of microorganisms for bioremediation is determined by their ubiquity, small size, high rate of reproduction and large surface-to-volume cell ratio. Mechanisms of interaction o…
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- -
- ISBN/ISSN
- 9783319267517
- Collation
- ix, 124 pages
- Series Title
- -
- Call Number
- 572
A Companion to Australian Aboriginal Literature
Australian Aboriginal literature, once relegated to the margins of Australian literary studies, now receives both national and international attention. Not only has the number of published texts by contemporary Australian Aboriginals risen sharply, but scholars and publishers have also recently begun recovering earlier published and unpublished Indigenous works. Writing by Australian Aboriginal…
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- ISBN/ISSN
- 9781571138620
- Collation
- -
- Series Title
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- Call Number
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A Community Reinforcement Approach to Addiction Treatment
The community reinforcement approach (CRA) to treating alcohol and other drug problems is designed to make changes in the client's daily environment, to reduce substance abuse and promote a healthier lifestyle. It is of proven effectiveness, and should be more widely used. This 2001 book presents research on the effectiveness of the CRA for a clinical readership. It includes the original study …
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- ISBN/ISSN
- 9780511570117
- Collation
- -
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A Commonwealth of the People: Popular Politics and England's Long Social Revo…
In 1500 fewer than three million people spoke English; today English speakers number at least a billion worldwide. This book asks how and why a small island people became the nucleus of an empire 'on which the sun never set'. David Rollison argues that the 'English explosion' was the outcome of a long social revolution with roots deep in the medieval past. A succession of crises from the Norman…
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- -
- ISBN/ISSN
- 9780511807541
- Collation
- -
- Series Title
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Informatics in Control, Automation and Robotics 12th International Conference…
The present book includes a set of selected extended papers from the 12th International Conference on Informatics in Control, Automation and Robotics (ICINCO 2015), held in Colmar, France, from 21 to 23 July 2015. The conference brought together researchers, engineers and practitioners interested in the application of informatics to Control, Automation and Robotics. Four simultaneous tracks wil…
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- ISBN/ISSN
- 978-3-319-31896-7
- Collation
- XVII, 412
- Series Title
- -
- Call Number
- 629 INF
Informatics in Control, Automation and Robotics: 11th International Conferenc…
The present book includes a set of selected extended papers from the 11th International Conference on Informatics in Control, Automation and Robotics (ICINCO 2014), held in Vienna, Austria, from 1 to 3 September 2014. The conference brought together researchers, engineers and practitioners interested in the application of informatics to Control, Automation and Robotics. Four simultaneous tracks…
- Edition
- -
- ISBN/ISSN
- 978-3-319-26451-6
- Collation
- XVIII, 318
- Series Title
- -
- Call Number
- 629 INF
A Commentary on the Cuneiform Inscriptions of Babylonia and Assyria: Includin…
This publication released to a wider audience the work on Assyrian inscriptions of Sir Henry Rawlinson (1810–95), who had begun his career in the East India Company in Persia and Afghanistan, where his exceptional linguistic skills were recognised. He had been studying the monumental, trilingual (in Old Persian, Elamite and Babylonian) Behistun inscription of Darius the Great since 1836, and,…
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- ISBN/ISSN
- 9781139923385
- Collation
- -
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