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Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design

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This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful.

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Availability

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Detail Information

Series Title

Public Administration and Information Technology

Call Number

005 JAR c

Publisher

Cham : Springer., 2020

Collation

XVIII, 228 halaman

Language

Indonesia

ISBN/ISSN

978-3-030-52873-7

Classification

005

Content Type

text

Media Type

computer

Carrier Type

online resource

Edition

-

Subject(s)

Computer Science

Specific Detail Info

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Statement of Responsibility

Juliane Jarke

Other Information

Cataloger

Kurnadi

Source

-

Validator

maya

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