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Start-Up City
Way back at the end of 2002, I hired Gabe to creatively
run our fledgling Zipcar office in Washington, D.C.
The car-sharing company was young and lean. Our
customers were the center of our universe. We were
blazing a new path in a long-established and rigid environment. Everyone perceived the transport sector to consist of large-scale
infrastructure projects all requiring years of planning, analysis, and high (and
low) finance—a realm for civil engineers and bureaucrats. Creating desirable,
sexy, consumer-facing products was in the jurisdiction of car companies, who
themselves were hardly sprightly, requiring five to eight years to bring a vehicle to market. Innovation—fast-paced or not—was never something associated
with the transport sector. This was new ground that Zipcar was breaking.
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