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Steps to Improved Firm Performance with Business Process Management

Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. BPM has its roots in various process improvement methods such
as Business Process Re-engineering, Lean, Total Quality Management, and Six
Sigma. In addition, the technological developments of Enterprise Resource Planning, Customer Relationship Management, and Workflow Management Systems
have evolved into what can now be called Business Process Management Systems (BPMS), which are enablers of modern BPM.
Business analysts and researchers have published positive forecasts about the
prospects of BPMS adoption. In addition, BPM researchers have claimed that
there is a linear and one-directional path to more mature BPM, which in turn
leads to improved firm performance outcomes. However, neither the concept of
BPM nor the factors leading to successful BPM initiatives are grounded in theory, and they also lack empirical support. Consequently, fundamental problems
have remained unsolved in current BPM approaches; in particular, what business
value BPMS can bring has remained largely unexplored. Therefore, this research
answers the question of “What constitutes a path to improved firm performance
with BPM and BPM Systems?”

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Detail Information
Series Title
-
Call Number
-
Publisher
London : Springer.,
Collation
-
Language
English
ISBN/ISSN
978-3-658-07470-8
Classification
NONE
Content Type
text
Media Type
computer
Carrier Type
online resource
Edition
-
Subject(s)
Business Management
Specific Detail Info
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Statement of Responsibility
Other Information
Cataloger
Jemadi
Source
https://link.springer.com/content/pdf/10.1007/978-3-658-07470-8.pdf?pdf=button
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