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Non-Linguistic Analysis of Call Center Conversations

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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Detail Information
Series Title
SpringerBriefs in Electrical and Computer Engineering
Call Number
-
Publisher
Cham, Switzerland : Springer Cham.,
Collation
XII, 83
Language
English
ISBN/ISSN
978-3-319-00896-7
Classification
NONE
Content Type
text
Media Type
computer
Carrier Type
online resource
Edition
1
Subject(s)
Signal
Speech and Image Processing
Natural Language Processing (NLP), Linguistics
Specific Detail Info
-
Statement of Responsibility
Other Information
Cataloger
Devi
Source
https://oer.unej.ac.id/index.php?p=show_detail&id=11727
Validator
Taufik
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