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Steps to Improved Firm Performance with Business Process Management Adding Business Value with Business Process Management and its Systems

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​Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

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Availability

No copy data

Detail Information

Series Title

44 b/w illustrations

Call Number

XVII, 220

Publisher

Springer Gabler Wiesbaden : Springer Gabler Wiesbaden., 2015

Collation

-

Language

English

ISBN/ISSN

978-3-658-07470-8

Classification

NONE

Content Type

text

Media Type

computer

Carrier Type

-

Edition

1

Subject(s)

Business Process Management Systems
Customer Centric Processes

Specific Detail Info

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Statement of Responsibility

Tahvo Hyötyläinen

Other Information

Cataloger

Suwardi

Source

https://link.springer.com/book/10.1007/978-3-658-07470-8

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