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E-engagement: A guide for Public Sector Managers

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Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a ‘must read’ for policy and program practitioners who are considering options for electronic engagement.

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Publisher

Canberra : ANU Press., 2007

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Language

English

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NONE

Content Type

text

Media Type

computer

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online resource

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Subject(s)

Software
websites
information resources management
communiciation technologies
Decision-making
E-democracy
Policy;
Public sector;

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Statement of Responsibility

Chen, Peter

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agus

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