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Modern Industrial Services : A Cookbook for Design, Delivery, and Management

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This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

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Detail Information

Series Title

Springer Texts in Business and Economics (STBE)

Call Number

658 WES m

Publisher

Cham : Springer Cham., 2021

Collation

XIX, 202

Language

English

ISBN/ISSN

978-3-030-80511-1

Classification

658

Content Type

text

Media Type

computer

Carrier Type

online resource

Edition

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Subject(s)

Services

Specific Detail Info

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Statement of Responsibility

Shaun West, Paolo Gaiardelli, Nicola Saccani

Other Information

Cataloger

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Source

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Validator

Maya

Digital Object Identifier (DOI)

https://doi.org/10.1007/978-3-030-80511-1

Journal Volume

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Journal Issue

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Subtitle

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Parallel Title

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