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Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design

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This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful.

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Availability

Detail Information

Series Title

Public Administration and Information Technology (PAIT, volume 6)

Call Number

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Publisher

Cham : Springer Cham., 2021

Collation

XVIII, 228

Language

English

ISBN/ISSN

978-3-030-52873-7

Classification

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Content Type

text

Media Type

computer

Carrier Type

online resource

Edition

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Subject(s)

Public Administration

Specific Detail Info

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Statement of Responsibility

Juliane Jarke

Other Information

Cataloger

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Source

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Validator

Maya

Digital Object Identifier (DOI)

https://doi.org/10.1007/978-3-030-52873-7

Journal Volume

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Journal Issue

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Subtitle

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Parallel Title

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