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Quality Management for Science and Technology

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We will first define and discuss some common definitions and measures of quality that have been put forward by quality philosophers. Next we will provide an overview of the historical development of quality management. In the third major section of this module we describe the eight different dimensions of quality used for analysing quality characteristics. An important measure of the effectiveness of quality management activities is the cost associated with the achievement and nonachievement of product or service quality as a result of these activities. The following section presents the prevention-appraisal-failure (PAF) model of costs of quality which has been widely adopted in different industries. To give a historical perspective to all these quality definitions, we will also discuss how different quality paradigms have emerged over the years due to changes in customer demands, technology and social environments.

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Call Number

370

Publisher

Hong Kong : The Open University of Hong Kong., 2022

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Language

English

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Classification

370

Content Type

text

Media Type

computer

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online resource

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Subject(s)

Quality Management Technology

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Statement of Responsibility

University of Hong Kong

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Cataloger

Suwardi

Source

https://www.opentextbooks.org.hk/system/files/export/10/10599/pdf/SCI_S319_Free_Courseware_10599.pdf

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Taufik

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