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Age-Inclusive ICT Innovation for Service Delivery in South Africa
This chapter positions itself between the demographic and epidemiological transitioning of the youngest world region in terms of population with its
leapfrogging of ICT, specifically cell phone technology. Against the background
of poverty and the continuing HIV and AIDS epidemic in (South) Africa, this
contribution examines the deep penetration and agentic uptake of cell phones by
older persons. It situates these users within their physical and family environments,
and within the broader dynamics of intergenerational encounters with younger
people. Whereas cell phones are often associated with youth culture, this chapter
argues that older persons are very much part of the presence, circulation, and use of
information and communication technologies (ICT), albeit for most of them on a
basic level. Key cross-cutting strategic considerations for their ICT uptake involve
intergenerational investment; harnessing the potential of new technologies for older
persons; and inclusion of their input in ICT responses to their needs. To further the
aim of achieving a society for all ages, ICT responses are proposed in the domains of
social and health care, service delivery, and later-life learning
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