Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-b…
This book constitutes the refereed proceedings of ten international workshops held in Eindhoven, The Netherlands, in conjunction with the 12th International Conference on Business Process Management, BPM 2014, in September 2014. The ten workshops comprised Process-oriented Information Systems in Healthcare (ProHealth 2014), Security in Business Processes (SBP 2014), Process Model Collections…
This book fills this gap and provides a unified evaluation framework of fixed income volatility while dealing with disparate markets such as interest-rate swaps, government bonds, time-deposits and credit. It develops model-free, forward looking indexes of fixed-income volatility that match different quoting conventions across various markets, and uncovers subtle yet important pitfalls arising …
Executives in Europe have significantly expanded their role in operations – in parallel to their strategic leadership. At the same time, they need to make decisions faster than in the past. In these demanding times, a redesigned Business Intelligence (BI) should support managers in their new roles. This book summarizes current avenues of development helping managers to perform their jobs more…
This book explores why Modified Internal Rate of Return (MIRR) and Net Present Value (NPV) are not necessarily accurate or efficient tools for valuation and decision-making. The author specifically addresses the biases and framing effects inherent in the NPV/MIRR/IRR model and in related approaches such as Adjusted Present Value (APV), Net Future Value (NFV), and by extension, Polynomials. In d…
This book focuses on international relations in the Indian Ocean region and examines bilateral and multilateral relations in the Indo-Pacific region. Written by leading researchers in the fields of international studies and Indian Ocean studies, the report provides a strategic review, major events and related data in this region. It is divided into three major parts: the General Report examines…
The Annual Report objectively reflects the year’s developments in terms of politics, the economy, society, culture, the environment, innovation and reform, and describes the problems, challenges and countermeasures in both traditional and new special economic zones. It provides an analysis of China’s special economic zones, including a review of the year’s developments in the form of expe…
This book focuses on China’s urban development. In China, the process of allowing more rural migrants to become registered city residents in urban areas remains stagnant despite its importance to the Chinese government and the existence of a national consensus about it. Cities can compulsorily purchase land from farmers at low or even no costs, and most farmers, whose families have relied on …
This book probes into China's economic growth in 2013 and predicts China's development prospects. China’s GDP growth in 2014 continues to slow down, and is expected to be 7.6%, with the CPI stable at a level of 2.5%. With the pressures of structural slowdown, 2014 will be a year of adjustment, and there will be a slowdown in new initiatives to minimize risk. Against a background of policies t…
The 2008 financial crisis was a watershed moment which clearly influenced the public's perception of the role of 'finance' in society. Since 2008, a plethora of books and newspaper articles have been produced accusing the academic community of being unable to produce valid models which can accommodate those extreme events. This unique Handbook brings together leading practitioners and academ…