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Found 2 from your keywords: subject="Customer services"
The ends game :how smart companies stop selling products and start delivering…
"An innovative rethinking of our current market system where people pay for products. In the future, we will pay for the results a company can deliver. This book explains how we will reach that future"--OCLC-licensed vendor bibliographic record.
- Edition
- -
- ISBN/ISSN
- 9780262360074
- Collation
- 1 online resource.
- Series Title
- -
- Call Number
- -
Customer value generation in banking : the Zurich model of customer-centricity
Stefan R. Thallmaier's investigation enables mass customization businesses to better understand how co-design increases customers' value perception. He focuses on the increasing proliferation of service channels (online, mobile and in-store) and digital media (toolkits, social media and live help) at the co-design interface. Based on qualitative and quantitative research, the author examines ho…
- Edition
- -
- ISBN/ISSN
- 9783319199382
- Collation
- xxii, 195 pages
- Series Title
- -
- Call Number
- 658.812
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