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Found 1 from your keywords: author=Oldenhof, Lieke
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Chapter 10: Public encounters and the role of citizens' impression management
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Oldenhof, Lieke

Public encounters can be viewed as the communicative 'in-between' in which citizens and street-level bureaucrats define the situation in an orientation towards each other (Bartels 2013). Even although at first glance the interaction may seem highly unequal in terms of status and the ability of street-level bureaucrats to determine access to public services, citizens can strategically influence …

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1
ISBN/ISSN
9781800889330
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