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Found 1 from your keywords: author=PETER, Chen
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E-engagement: A guide for Public Sector Managers
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PETER, Chen

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT profe…

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