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Found 1 from your keywords: author=RUEDA-ARMENGOT, Carlos
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Achieving Competitive Advantage through Quality Management
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PERIS-ORTIZ, MartaÁLVAREZ-GARCÍA, JoseRUEDA-ARMENGOT, Carlos

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. …

Edition
Ed. 1
ISBN/ISSN
978-3-319-17251-4
Collation
XI, 312
Series Title
-
Call Number
658.43 ACH a