Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they c…
Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how the…
Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. BPM has its roots in various process improvement methods such as Business Process Re-engineering, Lean, Total Quality Management, and Six Sigma. In addition, the technological developments of Enterprise Resource Planning, Customer Rel…