Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-b…
This book constitutes the refereed proceedings of ten international workshops held in Eindhoven, The Netherlands, in conjunction with the 12th International Conference on Business Process Management, BPM 2014, in September 2014. The ten workshops comprised Process-oriented Information Systems in Healthcare (ProHealth 2014), Security in Business Processes (SBP 2014), Process Model Collections…
This book represents the HELS (Helmholtz equation least squares) theory and its applications for visualizing acoustic radiation from an arbitrarily shaped vibrating structure in free or confined space. It culminates the most updated research work of the author and his graduate students since 1997. The book contains six chapters. The first serves as a review of the fundamentals in acoustics and …
Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It…
Setiap pengulangan konflik budaya kuno antara masa lalu dan masa kini menyiratkan kronosentrisme deiktik yang praktis tidak dapat dihilangkan dan intrinsik, dipahami sebagai absolutisme egosentris pada zamannya, seolah-olah itu adalah satu-satunya di mana nilai-nilai berubah, dan seolah-olah tidak ada yang lain.transformasi zaman terjadi, hidup kurang lebih seperti itu, jika bukan sebagai "muta…
Executives in Europe have significantly expanded their role in operations – in parallel to their strategic leadership. At the same time, they need to make decisions faster than in the past. In these demanding times, a redesigned Business Intelligence (BI) should support managers in their new roles. This book summarizes current avenues of development helping managers to perform their jobs more…
This book explores why Modified Internal Rate of Return (MIRR) and Net Present Value (NPV) are not necessarily accurate or efficient tools for valuation and decision-making. The author specifically addresses the biases and framing effects inherent in the NPV/MIRR/IRR model and in related approaches such as Adjusted Present Value (APV), Net Future Value (NFV), and by extension, Polynomials. In d…
Pop-up shops are temporary stores that “pop up” for a few days or months. They are a new form of retail operations that have gained popularity in the past decade. Retailers and brands of all sizes have implemented pop-up shops – from global and national retail chains, to small independent stores and even e-commerce pure players – that have positioned these initiatives as a marketing & c…
Public-private partnerships have become an important tool for delivering essential public goods, but critics fear that they erode public accountability. Making partnerships more accountable requires a clear understanding of what accountability means for partnerships and which mechanisms can be used to strengthen it. Accountability in Public Policy Partnerships develops a new model of accountabi…
This book provides an introduction to h-harmonics and Dunkl transforms. These are extensions of the ordinary spherical harmonics and Fourier transforms, in which the usual Lebesgue measure is replaced by a reflection-invariant weighted measure. The authors’ focus is on the analysis side of both h-harmonics and Dunkl transforms. Graduate students and researchers working in approximation the…