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E-engagement: A guide for Public Sector Managers
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT profe…
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Overwhelmed by overflows?
This transdisciplinary volume investigates the ways in which people and organisations deal with the overflow of information, goods or choices. It explores two main themes: the emergence of overflows and the management of overflows, in the sense of either controlling or coping with them. Individual chapters show the management of overflows taking place in various social settings, periods and pol…
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- 9789198469813
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