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The information resources policy handbook : research for the Information Age
To understand the Information Age one must understand the concept of information as a resource. Like other basic resources, such as energy and materials, information resources are building blocks of society. But unlike energy and materials, they are far more abundant and versatile. Information resources include computers, telecommunications, the mass media, and financial services, all created o…
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- ISBN/ISSN
- 0585070156
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- 1 online resource (xxviii, 631 pages) : illustrations
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- Call Number
- 005 INF
E-engagement: A guide for Public Sector Managers
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT profe…
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