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E-engagement: A guide for Public Sector Managers
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT profe…
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Ministerial Careers and Accountability in the Australian Commonwealth Government
This book examines the roles, responsibilities and accountabilities of Australian cabinet ministers. It examines the sorts of jobs ministers do, what is expected of them, what they expect of the job and how they (are supposed to) work together as a team. It considers aspects of how they are chosen to become ministers; how they are scrutinised by parliament and the media; and how ministers thems…
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