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Found 1 from your keywords: author=A. Lindquist, Evert
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Putting Citizens First: Engagement in Policy and Service Delivery for the 21s…
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Wanna, JohnVINCENT, SamA. Lindquist, Evert

This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confrontin…

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9781922144331
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